As Watchdog, Dave Lieber Looks Back At Kickass 2015

Note: This first appeared in the Dec 26 , 2015 Watchdog column in The Dallas Morning News.

There’s good business storytelling and BAD business storytelling. Looking back at my year of 2015 as The Watchdog columnist at The Dallas Morning News, I can say, sadly, that I focus mostly on the bad.

But sometimes, a lot of good comes out of it.

In 2008 I launched a movement called Watchdog Nation to show Americans how easy it is to stand up for themselves in difficult situations and to do great research before hiring and buying. I’m fortunate to work in this field with my home newspaper, the great Dallas Morning News.

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Here’s what we made happen — along with help from my colleague Marina Trahan Martinez and my talented editor, Mede Nix — in 2015. Readers — citizens of Watchdog Nation — provided many of the tips that led to these stories. Readers also helped push for passage of three of five suggested bills into law in the 2015 Texas Legislature.

January

The Watchdog shares a how-to guide on the state’s new one-sticker auto registration system. Some hiccups in the program after that, yeah, but it works more smoothly than most expect.

Colleague Marina Trahan Martinez and I report on a Carrollton Midas shop where the manager took cash payments and money went missing.

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We answer why so many streetlights on major roadways are dark: copper wire thieves.

I unveil my Watchdog package of suggested consumer protection bills for the 2015 Texas Legislature. I have five requests, based on complaint letters to me.

They are: create a roofers licensing law; increase fairness in electricity shopping; ban penalties for asking questions about an insurance policy; cease taking full sets offingerprints for driver’s licenses; and enact tighter penalties for merchants who penalize buyers paying with debit and credit cards.

February

The Texas Department of Public Safety announces it will voluntarily stop taking full sets of fingerprints from driver’s license applicants. DPS returns to the one-thumb standard.

The electric industry argues in industry newsletters against my proposed “Retail Electricity Reform Act of 2015.” My bill is not actually introduced in the Legislature because 1) I’m not a legislator and 2) most of the real lawmakers are chicken.

March

The Watchdog proclaims North Texas to be “Toll Road Capital, USA.”

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A father is billed $56,000 for his school district’s open records request about his children. (He later negotiates a better price.)

In a tough year for the driver’s license system, Texas DPS acknowledges that 850,000 driver’s licenses mailed by its outside vendor are incorrect. Replacements are shipped.

The city of Dallas approves a partnership with an outside company to sell recommended water and sewer line insurance. After criticism, the City Council ends the agreement.

April

Rookie state District Judge Staci Williams pays a former client $2,500 to settle a complaint with the State Bar of Texas Commission for Lawyer Discipline. Williams was accused of abandoning the client to work on her election campaign.

The Watchdog asks readers for help unlocking my legislative proposals in Austin. Readers respond by contacting their lawmakers.

May

My annual look at how to file a property tax protest helps thousands of North Texans understand the simple process.

Some in the real estate community believe Dallas County luxury homes are undertaxed because appraisers fear lawsuits. Dallas Central Appraisal District denies that.

Former Gov. Rick Perry presided over the creation of a secretive statewide surveillance detection network put in place by former FBI agents with assistance from former CIA personnel. DPS says the system — called TrapWire — led to 44 arrests.

June

Grand Prairie transmission shop owner Larry Duncan is training a national sales team to upsell his transmission repairs around the nation. Duncan’s training manual shows how every customer gets the same bad-news-about-your-car rap, no matter what’s actually wrong with the vehicle.

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DPS officials admit they erred when they told The Watchdog that TrapWire led to 44 arrests. Actual number? Zero.

Watchdog Nation celebrates passage into law of three of five suggested bills: insurance inquiries protection, full fingerprint elimination, and plastic card usage protections. Lawmakers who led on these issues are inducted into my new “Watchdog Hall of Fame.”

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My two ideas that didn’t pass? Electricity retail reform and roofer licensing. On that, see you in 2017.

July

The Watchdog wins first prize for best large-newspaper column from the National Society of Newspaper Columnists.

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Dave and Marina

August

The Watchdog trains 650 North Texans in consumer protection at a Dallas event sponsored by the Senior Source and the Elder Financial Safety Center. All are sworn in as new citizens of Watchdog Nation. They receive membership cards.

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I begin a series on Whirlpool washing machines whose insides explode.

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September

An AT&T call center rep says working for AT&T is so difficult that “three-quarters of my call center is on antidepressants and anti-anxiety medicine just to deal with the company.”

I begin a series showing how vets can untangle red tape when dealing with clogged Department of Veterans Affairs health care appeals.

October

After a national trade magazine calls the North Texas company “the worst garage door company in the nation,” I report how Carrollton-based Garage Door Services overcharges customers. After that, GDS leaders change the company name and sales pitch so potential customers won’t easily recognize them.

November

Marina and I create the first published list of electricity companies that offer plans without minimum usage fees — and rank them by customer service quality.

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AT&T charges less for Web users who allow AT&T to sell their private information — including their Internet search history — to outside vendors.

A 79-year-old widower hooked up to an oxygen tank spends $13,000 on a dating service. He’s matched with an aerobics instructor who teaches kick boxing. She’s 30 years younger.

December

A former manager at Garage Door Services shares his guilt because he knew his company engaged in overcharges — but he liked his paycheck too much to do anything about it.

What will 2016 bring? Marina and I say, bring it on!

And remember, you can’t afford to miss The Watchdog.

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Remember that you can bring Dave Lieber to your group. He’s an expert in storytelling for business and showing the power of storytelling to increase sales, build support, raise money and attract attention.

He’s a Certified Speaking Professional and a fabulous entertainer offering fun and funny insights to make your life better. He’s The Watchdog columnist at The Dallas Morning News.

Dave Lieber. Authentic. Engaging. Interactive.

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